🌐 See it on our store: rosewoodridge.xyz/store/poggy-tickets

📺 Watch the trailer

A ticket desk for your RedM server: players ask for help with one key, staff claim it in a live panel, and every ticket lands in Discord. Warn, kick and ban are built in, with or without a ticket.

🙋 For players

• Page Up or /ticket. Two big buttons: I need help right now, or Send a ticket
• I need help right now is one press: no form, no ticket. It calls staff to where you are
• The form is radio buttons, not dropdowns: what it is about, how urgent, what happened
• Reporting someone? Pick them from the players near you (100 m, nearest first). Owners can switch the list to everyone online, or to server ids only
• An optional video link, and the form says why a clip helps
• Your position is saved with the ticket
• No staff on? You are told, and the ticket is saved for when they are
• A small pop-up with a sound when staff take, answer or close your ticket. News you missed is waiting when you log in
• My tickets: read the conversation and reply, like a chat

🛎️ For staff

• /tickets or Page Down. A large window, not a full-screen takeover
• Ticket ages count up live. Online players are green; offline are grey and dimmed
• Every kind of ticket has its own colour, and every priority. Filter by state, kind, priority, online only; search anything
• Claim a ticket so one person works it, assign it to someone else, or change its kind and it moves to the right staff
• A chat with the player. The chat scrolls inside itself and the action bar stays put
• Go to player or go to the ticket's location in one press. You arrive a few metres behind them, invisible and unable to be hurt. Return takes you back; /invis toggles it by hand
• A claimed ticket whose staff member logged off frees itself after 15 minutes
• Duty is on by default and is never saved: relog and you are back on duty, so nobody misses tickets by forgetting

👥 Four roles, routed by kind

• Admin sees and does everything, including bans, adding staff and the audit trail
• Mod: cheater, player report, help, stuck and other tickets; can warn and kick
• Helper: help and stuck tickets
• Developer: bug and other tickets
• Roles are on the account, so they cover every character. One person can hold several
• Add staff in the panel: search any character, online or not. Anyone your framework counts as an admin is an Admin from the first start
• The kinds of ticket and who sees each are yours to change

🔨 Warn, kick, ban: with or without a ticket

• On a ticket that names a player, or from the Players menu: /mod, the Players tab, or a button in /poggy
• The Players menu shows everyone online and, for the one you pick, their record: warnings, bans, and every ticket they sent or were reported in
• Warn is a full-screen warning the player must acknowledge. They cannot be hurt while it shows. Offline? It waits for their next login
• Ban is on the account, so it follows them across characters, and it works on someone who has already left. Lifting a ban keeps the record
• Every one needs a reason. The reported player is never told who reported them
• Bans belong to poggy_core, so they keep working even if this script is stopped

📜 An audit trail admins can read

• Everything staff did: claims, replies, teleports, invisibility, warns, kicks, bans, roles
• A timeline grouped by day, one sentence per action, filtered by area, by person, or down to one ticket

💬 Discord

• Paste a channel webhook. Each ticket is one post: red when open, amber when claimed, green when closed, with who closed it and how long it took
• The post is edited, never deleted. A different channel per kind of ticket if you want
• Player text can never ping anyone

🌐 The Poggy ban network

Part of poggy_core 0.20.0. A ban you mark as cheating is shared with other servers running poggy_core, as one vote; a player with votes from three servers is refused on all of them. Rule-break bans never leave your server. Only scrambled identifiers are shared: no names, no reasons. It is on by default, and both halves (refusing network-banned players, sharing your cheating bans) can be switched off in /poggy. Mods and admins get a pop-up when someone joins who is banned for cheating on one or two other servers.

⚙️ Built for your server

• Change every setting in game with /poggy, or edit config.lua, which has a comment on every line
• Every command name and both keys are in the config. Every string a player sees is in translations.lua
• Closed tickets are kept forever by default, or purged after a number of days

🔄 Updates itself

Runs on poggy_core (free): updates install automatically, and your config and translations are merged so your values survive. The database tables are created on the first start, so there is no SQL to import.

📋 Requirements

• poggy_core 0.19.0 or newer (free); 0.20.0 for the ban network and the /poggy Players button
• VORP Core, RSG Core or QBCore RedM (QBR)
• oxmysql
• OneSync, for Go to player

🔓 Open where it matters

config.lua and translations.lua are readable and editable. The rest is escrowed.

Questions? Join the Poggy Scripts Discord.